Privacy Policy

At Remaxgalway.ie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase dietary supplements, browse our health and wellness products, or contact us for support.

We believe transparency is an important part of building trust. This page is designed to help you understand what information we collect, why we collect it, and how we handle it responsibly.

Information We Collect

When you use Remaxgalway.ie, we may collect certain personal information to help us provide our services effectively and securely. This may include:

  • Your name, email address, phone number, and billing or shipping address

  • Account and login details

  • Order history, delivery information, and transaction records

  • Payment-related details processed through secure payment providers

  • IP address, browser type, device data, and usage activity on our website

  • Cookies and related tracking technologies

  • Information you provide when contacting us through forms, email, or customer support

In some cases, if you voluntarily submit information through a wellness-related enquiry or consultation form, we may also receive limited personal health data. Any health-related information you choose to share is handled with additional care and protection, in line with applicable privacy requirements.

How We Use Your Information

We use personal data only for legitimate business and service-related purposes. This may include:

  • Processing and confirming orders

  • Arranging shipping and delivery

  • Managing customer accounts

  • Responding to enquiries and support requests

  • Improving website functionality and user experience

  • Preventing fraud, misuse, and security threats

  • Supporting secure online shopping and payment verification

  • Meeting legal, tax, and regulatory obligations

If you provide optional wellness or nutrition-related information, it will only be used to respond to your request or provide general customer support. It is not used to diagnose, treat, or replace professional medical advice.

Legal Basis for Processing

Where required under applicable law, including the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:

  • Your consent

  • The performance of a contract, such as fulfilling an order

  • Compliance with legal obligations

  • Our legitimate business interests, where those interests do not override your rights and freedoms

Where health-related information is involved, we apply a higher level of care due to its sensitive nature.

How We Protect Your Data

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

These protections may include:

  • SSL/TLS encryption for secure data transmission

  • Restricted access to personal information

  • Secure website hosting and technical monitoring

  • Protected payment systems operated by trusted third-party providers

  • Security procedures designed to reduce the risk of unauthorised access

Payment card details are processed through secure external payment gateways built to follow recognised industry security standards, including PCI DSS where applicable.

Sharing Your Personal Information

We do not sell your personal data. We only share information where necessary to operate our business and provide our services.

Your data may be shared with trusted third parties such as:

  • Payment processing providers

  • Shipping and delivery companies

  • Website hosting and technical support services

  • Fraud prevention and website security tools

  • Spam detection or communication service providers

These partners only receive the information needed to perform their services and are expected to handle your data responsibly and securely.

Cookies and Tracking Technologies

Remaxgalway.ie uses cookies and similar technologies to improve website performance and user experience. Cookies may help us:

  • Keep the website functioning properly

  • Remember your preferences

  • Support login sessions

  • Understand website traffic and visitor behaviour

  • Improve analytics and site performance

  • Make comment or form use more convenient

You can manage or disable cookies through your browser settings. However, some parts of the website may not function properly if certain cookies are turned off.

Your Privacy Rights

Depending on your location, you may have legal rights regarding your personal information.

If you are located in the EU or UK, you may have the right to:

  • Request access to your personal data

  • Ask for inaccurate data to be corrected

  • Request deletion of your data in certain circumstances

  • Restrict or object to certain types of processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request access to certain personal information, request deletion, and request information about how your data is used or shared, where applicable.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. This may include retaining information for:

  • Order fulfilment and customer service

  • Legal, tax, and accounting obligations

  • Fraud prevention and security monitoring

  • Internal record-keeping and dispute resolution

When data is no longer required, we take reasonable steps to securely delete or anonymise it where appropriate.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms. Please note that we are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy notices of any third-party sites they visit.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or website operations. Any updates will be posted on this page, and the revised version will apply from the date it is published.

We encourage you to review this page periodically so you remain informed about how your information is handled.

Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, you can contact us using the details below:

Remaxgalway.ie
Address: 26 Hollystown Demesne, Hollystown, Dublin, D15 P5Y4, Ireland
Phone: 01-2551313
Email: contact@remaxgalway.ie